What to talk about when things get uneasy

I know that people who come into the shop are a little more concerned than usual, and that if they weren’t before, they will be now. There have been conflicts and difficulties in the past, and I have had to intervene. But things have changed. The biggest change is that it is so easy to get things wrong, especially in a small shop where everyone can hear everyone else.This means I have to intervene more often.

Now I have something that can help a little. When there was angst about the government, I used it. Once, during an argument about Bob Hawke, I used it. Once, after an enraged threat, ‘Well, I’ll fucking tell you something’, I soothed the participant with it. Once some travellers from Victoria in my shop were told sharply that they had no right (to something). I fired the accuser with a new issue, and luckily it worked. A man leaned over me angrily about vaccinations, (‘it’s all about profit’), and I moved him on gently to a greater issue.

This is because there are common issues. We can bend our anger and hatred upon these, and they deserve it.

The greatest of these is phone updates.

I ask, ‘Do you like your phone?’

We mostly don’t. People bend over their phone screens for me, trying to find the words for something that, while vital, provokes endless rage. If necessary, I probe the wound:

‘Do you do the updates?’ No argument can survive this question. Everyone takes out their phone and looks at it, looking for the update still sitting there like an arsehole.

‘God, updates. With this phone, I can’t update anything. Look at this.’ And they show me the source of all evil, previous argument gone.

‘Fucking hate this phone. Don’t get an Android.’

‘Samsung. Useless. Apple is better. But…’

I ask, ‘Should I do this update?’ This provokes intense anxiety (except in young people, who will fearlessly update anything) in case I am mis-advised.

‘Don’t do it mate.”

‘Na, fuck that.’

‘Never.’

‘Do all of ‘em. Else you’ll be hacked the shit out of.’

There are other things. Printers. All people hate their printers. This includes me. They always work for the first eighteen pages… ‘

So, what printer do you recommend?’

‘God, I hate Canon. So shit. And Epsom. They’re wankers.’

“God. Don’t ask me. I got this one at home that….’

Australia Post. People look stern and severe.

‘You tell me why it takes ten days for a pack to get from here to Woodside. I mean, what are they doing with the stuff!’

‘You know what they charge? You ever been in there? You have to queue from here to the river. That’s because they’re all dickheads with fancy watches. Actually they’re ok here. But they’re shit in Mt Barker.

‘Well, they lost my stuff. Everyone knows they smash the parcels to bits and reckon they didn’t. No compensation for me.’

Developers.

I only use this for emergencies. Because after this one, everybody is family, and nobody will go home.

The stuff we find at home when there’s time

I found a tiny plastic box with tiny library cards that I made for my dolls. There was a tiny pencil and erasure. There was obviously no greater outing than the public library. So my dolls must’ve gone there and borrowed stuff.

I found a large mandarin coloured glass ball that my brother dug up in our chook yard and gave me. He said it probably had something to do with Merlin. I tried to glue it to the end of a long slender piece of wood, but no amount of aquadhere would do that. But what can you know when you’re eight years old. Except that I wasn’t eight. I was about fifteen. Weird.

I found an old diary with “I wish I had a boyfriend” on the first page. But there was no one interested in me, except maybe useless Merlin who didn’t even bother to turn up. Bastard.

I found a little jam jar full of pebbles from Lake St Clair in Tasmania. I found gumnut cups that I’d kept as proof that the Banksia Men were real. I found three matchbox cars and a cloth bag with a coat hanger about one inch long. A daughter made that. It was to hang up  a mousie’s jacket.

There are marbles, nappy pins, pieces of glass, pencil sharpeners, memory sticks and nail files. A man made from a cork with clothes glued on and a nail coming out of the top of his head. A box of little fragrant candles too valuable to use. A jar of sapphire blue glass too beautiful to give up. Photographs. A tiny metal duck. An essay written by a 7 year old about why we should never give pins to babies.

There’s a glass jar filled with strips of paper carefully cut out. On each one, a thought printed in black pen. It was a birthday gift. I pull one out:

“Dear mum, thank you for the glasses gene.”

There are cross stitch kits, embroidery books, mosaic instructions, packets of seeds, knitting needles, a long stitch kit never even opened. My mother saying, ‘Finish something.’

There are about 12000 books.

Have a clean out. Declutter. As if.